VIP Retention Team Supervisor

Job Summary

A company is looking for a VIP Team Supervisor to oversee and coordinate the VIP Retention Team.

Key Responsibilities

• Supervise up to 20 team members and ensure retention goals are met
• Monitor team performance through call reviews, coaching, and statistical analysis
• Analyze VIP retention inquiries and support departmental cost and revenue initiatives

Required Qualifications

• Bachelor's degree (BA/BS) or equivalent combination of education and experience
• Ability to interpret safety rules, operating instructions, and procedure manuals
• Intermediate to advanced Microsoft Office skills, especially in Word and Excel
• Experience in performance management and conducting performance reviews
• Ability to analyze data to address customer-related needs effectively