Video Game Support Specialist

Job Summary

A company is looking for a Video Game Customer Support Specialist fluent in Japanese.

Key Responsibilities

• Handle account and platform level tickets, providing general troubleshooting support
• Respond to high volume player inquiries while maintaining productivity and quality metrics
• Tag Zendesk tickets accurately for reporting and assist in cross-training for other support areas

Required Qualifications

• Customer support experience in a technology, e-commerce, or gaming company
• Previous experience in email or online customer support for software
• Familiarity with online ticketing systems, preferably Zendesk
• Strong writing skills that are customer-friendly and grammatically correct
• Video gaming experience is preferred