Video Conferencing Coordinator (Information Technology Systems Specialist) (Temporary)

ABOUT THIS POSITION

The City of Phoenix is honored to be recognized on the Forbes list of America’s Best-In-State Employers 2024. This prestigious award is presented by Forbes and Statista Inc., the leading statistics portal and industry ranking provider. https://www.phoenix.gov/newsroom/human-resources/3215

With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you’re an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow.

The Information Technology Services (ITS) department has an opening for a Video Conferencing Coordinator. In this role you will be responsible for managing, coordinating, and supporting video conferences and virtual meetings using Cisco Webex. This role ensures the seamless operation of online meetings, assists users with technical issues, and provides logistical support for scheduling, security, and post-meeting follow-up. You will serve as the primary point of contact for all Webex-related inquiries, troubleshooting issues and optimizing the virtual meeting experience for all participants. You will also be the point of contact on behalf of ITS, conducting system maintenance and handling any new deployments city employees require.

Responsibilities include:
• Install, maintain, and support Webex video conference systems and rooms with advanced AV integration.
• Act as a consultant and City liaison with third party vendors for AV / Webex deployments as requested by City personnel.
• Support technologies through the council chambers and assembly rooms.
• Assist the Senior Video Conference Coordinator with additional responsibilities, such as TV replacements, tracking metrics of adoption around Webex, and working with third party vendors for AV integrations and deployments.
• Other responsibilities as requested by leadership.
The temporary position will be funded through June 30, 2026, and will be reviewed in a future budget cycle to determine if the position will be extended, ended, or made regular. The temporary position will have benefits but will not earn city retirement credits or participate financially into the city’s retirement program. If the successful candidate is a current City employee, all benefits will still be applicable and the employee will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered ‘at-will’, and employees may be separated at any time.

IDEAL CANDIDATE
• Knowledge of Cisco portfolio for meeting gear (Room Kits, Desk Pros, cameras, etc.).
• Familiarity with other products responsible for AV integration (including but not limited to Audinate for Dante Domain Manager, AV vendors such as DJi, Sennheiser, etc.).

SALARY

Pay Range: $80,454.40 to $118,872.00/annually.

Hiring Range: $80,545.40 to $107,806.40/annually.

Pay Range Explanation:
• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:
• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS
• Three years of responsible experience in technical systems software (i.e., data base management telecommunications and operating systems).
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate suitability for the job.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:
• Two years of experience supporting the Webex platform, including but not limited to events, meetings, webinars, and more.
• Two years of experience supporting the Webex control hub.
• One year of experience performing AV / Webex projects.
• One year of experience supporting AV equipment.
• Certification in Cisco, preferably a CCNA at least or have passed the 500-701 VID or 500-710 VII.

RECRUITMENT DATES

Recruitment closes May 19, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications (the system allows copy/pasting into the answer fields). Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.
• Please describe some of the Webex events you’ve led and indicate the years of experience managing Webex.
• How often do you utilize the Webex control hub and what are you doing to maintain it?
• Indicate your years of experience supporting/leading Webex projects and describe what it entailed.
• Indicate your years of experience supporting AV and what type of gear you have used.
• What certifications do you hold from a UC perspective?

WE ARE HERE TO HELP
• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Information Tech Systems Spec, JC:09560, ID# 57998, USM, KA, Benefits:007.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.