Vice President of Merchant Success

Job Summary

A company is looking for a Vice President, Merchant Success to lead a team focused on enhancing customer relationships and driving merchant satisfaction.

Key Responsibilities

• Manage and empower the Merchant Success team to serve as trusted advisors for high-value customers
• Design and implement a customer success strategy that promotes retention and advocacy
• Monitor key customer metrics and develop action plans to improve the merchant experience

Required Qualifications

• 10+ years of experience in Customer Success, Account Management, or Consulting, preferably in logistics or e-commerce
• Proven track record of exceeding targets and delivering exceptional outcomes
• Experience in developing talent and building high-performing teams
• Ability to manage ambiguity and adapt to changing priorities
• Strong executive presence with the ability to influence at all organizational levels