Vice President of Customer Insights

Job Summary

A company is looking for a Vice President of Global Insights and Customer Experience.

Key Responsibilities

• Lead the development of an insights ecosystem to understand customer needs and behaviors
• Define and execute strategies for enhancing customer experience within the supply chain
• Utilize data-driven decision-making to improve customer satisfaction and operational efficiency

Required Qualifications

• Bachelor's Degree in Business, Supply Chain Management, Data Analytics, or related field
• 10+ years of experience in senior leadership roles with cross-functional team management
• Working knowledge of database systems and data modeling principles
• Proficiency with business intelligence platforms for data visualization
• Experience with Customer Relationship Management (CRM) systems