Vacation Rental Co-Host and Cleaner

About the position

As a Vacation Rental Co-Host and Cleaner at Redmond Tree LLC, you will play a crucial role in ensuring that our Airbnb properties are maintained to the highest standards, providing an exceptional experience for our guests. This position is part-time and offers a unique opportunity to learn the ins and outs of running a successful vacation rental business from experienced superhosts and licensed real estate agents. You will be responsible for a variety of tasks, including customer communication, cleaning and preparing homes for new guests, and addressing any issues that may arise during a guest’s stay. Your day-to-day responsibilities will include performing pre-arrival inspections of properties, cleaning and restocking household items, and troubleshooting minor repairs with service technicians. You will also be expected to monitor the work of additional cleaners, ensuring that all tasks are completed to our high standards. This role requires excellent organizational skills and the ability to juggle multiple tasks simultaneously, as you will be managing various aspects of property maintenance and guest relations. The ideal candidate will thrive in a fast-paced environment and be eager to take on a leadership role as the company grows. After 90 days, there is potential for salary and benefits, as well as opportunities for advancement to positions such as Property Manager or Operations Manager. This is a fantastic opportunity for someone looking to get in on the ground floor of a growing vacation rental management company in Tampa, Florida.

Responsibilities
• Perform steps needed to make a new rental ready for guests.
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• Perform pre-arrival inspection of properties.
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• Using checklist and video documentation to perform in-depth inspection of each property once a month.
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• Cleaning to learn the process then monitoring additional cleaners and be in constant communication with them to provide any needed constructive criticism or identify missed areas.
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• Proactively identify issues and/or quality assurance concerns.
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• Keep track using organizational skills of items that need to be completed.
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• Perform light maintenance as needed.
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• Manage and perform specific on-location tasks.
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• Make damage claims through the Airbnb app, and keep track emails to be sure all information requested is provided.
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• Respond to guest or homeowner related issues and solve problems.
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• Stock supplies, order and track supplies as needed, communicating with cleaners to ensure work is properly completed.
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• Making sure House Guides/Rules are in good condition, reprinting or recreating if necessary.
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• Scheduling maintenance with preferred vendors or local services ie. pest control, plumbing, electrical, appliances & Handyman services.
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• Perform light maintenance as needed ie. skimming the pool, refilling the propane tank, changing air filters, light bulbs, changing batteries in remotes etc.
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• Knowledge of Dropbox to access house access, house guides, house photos, house info & vendor info etc.

Requirements
• High school diploma or GED
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• 2 years of customer service experience
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• Driver’s License
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• Real Estate License (preferred)
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• Competency in Microsoft Excel, Word, PowerPoint
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• Excellent verbal and written communication skills
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• Exceptional customer service and interpersonal skills
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• Ability to be trained and use a cell phone app for house inspections
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• Knowledge of wifi technologies and TV setups (ideal)
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• Ability to handle challenges and problem-solve effectively
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• Self-starter with extreme attention to detail
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• Outstanding coordination and organizational skills

Nice-to-haves
• Knowledge of Dropbox
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• Experience with short-term rentals
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• Familiarity with Airbnb and other rental platforms

Benefits
• Flexible schedule
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• Paid time off
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• Parental leave
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• Professional development assistance
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• Referral program