VA needed for Airbnb communication – Contract to Hire - job 1 of 2

?? About the Role

I’m looking for a kind, detail-oriented Virtual Assistant to help me manage a small, thoughtfully run Airbnb operation. The role includes guest communication, admin work, and weekly updates.

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?? Responsibilities

– Respond to guest inquiries/messages on Airbnb

– Send check-in/check-out messages using templates

– Monitor reviews and flag urgent issues

– Create or update message templates when needed

– Communicate with owner (me!) for weekly updates and follow-ups

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? What We’re Looking For

– Excellent English writing & communication skills

– Friendly, professional, and warm tone in messages

– Detail-oriented and organized

– Experience with Airbnb or guest support is a plus (but not required)

– Flexible availability — our guests don’t always follow a set schedule, so it’s important that you’re okay being gently available across the day (US EST). You don’t need to sit at your computer all day — just be responsive and proactive when messages come in.

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?? Ideal Personality

– Calm and proactive — you think ahead, not just react

– Kind and thoughtful — you care about people’s experience

– Honest and reliable — you show up and follow through

– Someone who aligns with a peaceful, minimal, and healing aesthetic

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? Hours & Compensation

– 10–15 hours/week

– $6–7/hour to start (with raise after trial period)

– Flexible schedule but quick responses (within 1–2 hours during U.S. day)

– Monthly performance bonus for consistent 5-star reviews ?