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Job details

User Support Specialist - job 1 of 3

Job Summary

A company is looking for a User Support Specialist to join their Client Services team.

Key Responsibilities
  • Respond to client inquiries and technical issues through various communication channels
  • Investigate issues by reviewing API logs and user actions, escalating complex cases as needed
  • Document common issues and contribute to internal knowledge bases and client-facing support articles
Required Qualifications
  • 1 year of experience in a technical support, help desk, or user support role, preferably in a remote setting
  • Basic understanding of REST APIs and exposure to SQL is a plus
  • Familiarity with JavaScript, HTML, or general web technologies is a bonus
  • Eagerness to learn and grow in a fast-paced, startup environment
  • Natural inclination to leverage AI tools in workflow

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 30, 2025

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