User Operations – Product Support

Description:
• Evaluate businesses against established criteria to determine their eligibility for our ad products
• Resolve project claims for consumers, answer questions, and facilitate communication between businesses and their customers
• Coordinate with stakeholders in other departments to ensure prompt resolution of cases
• Support the development and launch of new advertiser products.

Requirements:
• Bachelor’s Degree (or equivalent degree)
• Tech fluency – you should be comfortable operating primarily (or exclusively!) online through a variety of tools and platforms.
• The ability to calibrate your message to a variety of technical- and nontechnical audiences, always remaining clear, precise, and diplomatic.
• The patience and focus to deliver consistent, quality work.
• A positive, can-do attitude – you’re ready to pitch in on new projects and help your teammates be their best.
• Tenacity – you can make sense of novel problems and work through them until the end.
• Comfortable with role shifting as priorities shift.
• Experience using spreadsheets like Google Sheets or Excel to sort through large datasets is a plus.
• Fluent in legalese – you can make sense of laws and regulations to determine what they mean for real-life consumers and businesses.
• Solid online sleuthing skills – Ability to navigate government datasets/databases.
• Basic knowledge of what Yelp does and why (knowledge of Yelp Products and Product flows is a plus).

Benefits:
• Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan