User Operations Associate, Content Moderation

Summary:

This
is a Full-Time (40 hours per week – no part-time
availability) remote role based in the United States, with
availability mandated during department core hours of 10 a.m. to 3 p.m.
Pacific Time.

Yelp’s Content Moderation team evaluates
reviews, photos, and other information to determine whether these posts meet
our Content Guidelines and Terms of Service. By efficiently removing posts
that are conflicts of interest, inappropriate, or other abuse, we ensure that
everyone who uses Yelp is finding helpful information about local businesses
that will lead them to make informed decisions.

In this
role, you’ll balance empathy with the emotional distance and neutrality
that’s necessary to evaluate content against our guidelines and enforce our
terms, while pacing yourself to meet a quota and maintain our quality
standards. You’ll need to read between the lines of users’ stories for
context and nuance, “trust, but verify” that their content meets
our standards, and guide users towards constructive participation on
Yelp.

Much of our work is self-directed, so you’ll need to
effectively manage your time in order to meet both quota and quality
expectations, but also be able to recognize when a case needs to be
escalated. You should be comfortable with sharing your conclusions (and
backing them up) while being open to feedback and ready to work as a team to
build consensus.

We’re excited for you to join us as we
continue to maintain the trust of Yelp’s
community!

What you’ll
do:
• You will moderate
content (including reviews, photos and profiles) reported by users and
business owners.
• You will apply team policies and
guidelines, and message users effectively regarding our decisions.
• You
will work full-time (8 hours per day on weekdays during normal business
hours) and meet/exceed a required minimum number of cases resolved within
that time.
• You will work cross-functionally with other
teams in the User Operations department.
• You will provide
feedback to managers on possible improvements to processes, policies, and
documentation.

What it
takes to succeed:
• Bachelor’s
degree (preferred)
• You are enthusiastic about Yelp’s
mission.
• You have at least 1 year of work
experience.
• You have a positive, team-oriented attitude
even when focusing on your own work.
• You enjoy reading
and have strong research skills.
• You commit yourself to
consistently meet/exceed quality expectations.
• You are
comfortable with (or open to) a quota-driven
environment.
• Please submit a cover letter outlining your
interest in Yelp and this
position!

What you’ll
get:
• Effective your
first day: Full medical, vision, and dental
• 15 days PTO
(accrual begins on date of hire and increases with 2+ years of tenure
thereafter), 12 paid holidays, plus one floating
holiday
• Up to 14 weeks of parental
leave
• Monthly wellness subsidy
• Work
from home reimbursement
• Flexible spending
account
• 401(k) retirement savings
plan
• Employee stock purchase
plan
• Compensation range for this position is $40,000
annually. You may also be offered a bonus and
benefits.

Closing:

At
Yelp, we believe that diversity is an expression of all the unique
characteristics that make us human: race, age, sexual orientation, gender
identity, religion, disability, and education – and those are just a few. We
recognize that diverse backgrounds and perspectives strengthen our teams and
our product. The foundation of our diversity efforts are closely tied to our
core values, which include “Playing Well With Others” and
“Authenticity.”

We’re proud to be an equal
opportunity employer and consider qualified applicants without regard to
race, color, religion, sex, national origin, ancestry, age, genetic
information, sexual orientation, gender identity, marital or family status,
veteran status, medical condition or disability.

Actual
salary offered may vary based on multiple factors, including but not limited
to, an individual’s location and experience.

We will
consider for employment qualified candidates with arrest and conviction records,
consistent with applicable law (including, for example, the San Francisco
Fair Chance Ordinance for roles based in San Francisco, the Los Angeles
County Fair Chance Ordinance for roles based in the unincorporated areas of
Los Angeles County, and the California Fair Chance Act for roles based in
California).

We are committed to providing reasonable
accommodations for individuals with disabilities in our job application
process. If you need assistance or an accommodation due to a disability, you
may contact us at [email protected] or
415-969-8488.

Note: Yelp does not accept agency resumes.
Please do not forward resumes to any recruiting alias or employee. Yelp is
not responsible for any fees related to unsolicited
resumes.

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