US-Based – Remote – Customer Support Agent

Job Summary:
Are you ready to start working from home with flexibility and professional support? Jade of Spades is seeking motivated and reliable individuals to join our team as independent contractors providing virtual customer service for nationally recognized brands.

This is a 1099 contractor opportunity that allows you to build a flexible schedule and work from the comfort of your home—but first, a paid position is only available after successful completion of training and certification.

Position Overview

As a Customer Service Representative, you will provide inbound customer support, assisting callers with inquiries related to products, services, orders, billing, technical issues, and more—depending on the client selected. You will represent brands with professionalism, courtesy, and accuracy, providing best-in-class customer experiences.

Requirements
• Must reside in an eligible U.S. state
• Must be at least 18 years old
• Must pass a background check (required by client)
• Drug screening may be required for certain clients
• Must have a quiet home office setup with:

-A desktop or laptop that meets minimum specifications
-Reliable high-speed internet
-Ethernet connection is required — your device must be hardwired to your modem using a Cat 5, Cat 6, or Cat 7 Ethernet cable (Wi-Fi is not permitted)
-USB headset with microphone (no Bluetooth or wireless devices)

Training Details

Before servicing clients, you must complete a mandatory training and certification program:
• Duration: 4–6 weeks
• Schedule: Monday–Friday, 4 to 6 hours per day
• Session options: Morning or evening (chosen at the start and fixed for the entire training)
• You must successfully complete training and certification before beginning paid service

Compensation Structure
• Pay rates vary by client (typically $10–$16/hour once certified)
• You will be paid only after certification and servicing for 30 days (referred to as a “month in the hole”)
• Payments are issued on a bi-monthly schedule once servicing begins

Why is there a wait to be paid?

As independent contractors, you are paid after the client releases funds to us. The 30-day delay ensures alignment with client pay cycles and verifies servicing stability post-certification.

What We Offer
• Work-from-home flexibility
• Ability to choose your client
• Supportive onboarding and technical assistance
• A positive community of like-minded professionals

Now hiring in the following U.S. states only:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wyoming.

Note: This is a 1099 independent contractor role, not an employee position. You’ll have the freedom to set your own hours and will be responsible for your own taxes.

Job Type: Contract

Pay: $11.00 – $16.00 per hour

Benefits:
• Referral program
• Work from home

Shift:
• Day shift
• Evening shift
• Rotating shift

Work Location: Remote