Training and Documentation Specialist

Job Summary

A company is looking for a Training and Documentation Specialist to join their Support team.

Key Responsibilities

• Develop, manage, and maintain training and documentation resources for BPO partners and internal support teams
• Lead onboarding and continuing education initiatives for support teams
• Collaborate with internal departments to align on training needs and quality assurance goals

Qualifications

• 2+ years of experience in training, documentation, QA, or support operations (BPO experience preferred)
• Ability to create engaging training content for diverse audiences
• Proficiency with Zendesk and documentation platforms (e.g., Confluence, Zendesk Guide)
• Experience with Docebo or similar LMS platforms and learning content creation
• Strong project management and organizational skills