Tier 1 Support Technician

Position Overview

Provide first-level (Tier 1) technical support to internal staff members, set up devices and install applications for new employees, manage inventory of PLF’s equipment and licenses, assist in new-hire onboarding with technology walk-throughs, and deliver instructional webinars and workshops on IT-related applications.

Key Responsibilities
• Provide first-level (Tier 1) technical support to internal staff members.
• Ability to know when to escalate issues to (Tier 2) support.
• Setting up devices and installing applications for new employees.
• Manage inventory of PLF’s equipment and licenses.
• Assist in new-hire onboarding with technology walk-throughs for new staff.
• Deliver instructional webinars and workshops on IT-related applications.

Required Qualifications
• 2+ years of helpdesk or technology support experience.
• Prior support experience with both Windows and MacOS systems.
• Experience with Microsoft 365 (Outlook, Word, Excel, Teams and OneDrive).
• Awareness and understanding of current cyber security threats.
• Willingness to earn IT certifications.

Preferred Qualifications
• Experience with RingCentral, Zoom, Adobe Creative Suite, Salesforce and Asana.
• Experience and comfort in presenting new technological concepts to small and large groups of varying skill levels.

Benefits

No benefits information provided.