Tennessee Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative to support healthcare providers through various communication channels.

Key Responsibilities

• Serve as the advocate for providers, resolving issues efficiently and effectively
• Handle provider inquiries via calls, chats, and emails, ensuring timely and accurate responses
• Collaborate with internal teams to address complex issues and promote self-service digital tools

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Experience with computer systems and ability to navigate complex software
• Availability to work full-time during specified business hours, including potential overtime and weekends