Teleperformance Customer Service Representative- Tethered- Within 50 miles of Richmond, VA Richmond, VA - job 1 of 2

Job title: Customer Service Representative- Tethered- Within 50 miles of Richmond, VA

Company: Teleperformance…

Job description: Category : Customer Service/Support

Why You ll Choose Us

Teleperformance is a strategic partner to the world s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

What We re Looking for

High School Diploma or equivalent

IT/Network certifications/degrees preferred

18 years of age or older

Proven call center experience

Typing 25 WPM

Proficient in PC operation and navigation

Entry-level network troubleshooting

Ability to set up home Wi-Fi network

Ability to set up and configure a router or switch

Core proficiency with a laptop or desktop computer

Able to work independently

Have excellent communications skills, both oral and written

Ability to work in a constantly changing and fast paced environment

Ability to stay composed and objective

Strong listening skills

Ability to work remotely in a virtual team environment

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

Expected salary:

Location: Richmond, VA

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