Tele Chat / Phone Chat Support

Join our team at Geauga Credit Union as a Tele Chat / Phone Chat Support representative, where you will play a crucial role in providing exceptional customer service to our members through phone and chat communication channels.

Responsibilities:
• Respond to incoming phone calls and chat messages from members promptly and professionally
• Assist members with inquiries, account information, and issue resolution
• Provide guidance on products, services, and online banking platforms
• Maintain accurate records of interactions and follow up as needed
• Collaborate with other departments to ensure seamless member experience

Qualifications:
• Excellent verbal and written communication skills
• Strong customer service orientation and problem-solving abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Previous experience in a customer support role preferred
• Proficiency in using chat and phone support software

If you are a proactive and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our dedicated team at Geauga Credit Union.