Technology Operations Specialist

Job Summary

A company is looking for a Technology Operations Specialist II to join its Technology team.

Key Responsibilities

• Diagnose and resolve complex technical issues beyond Tier 1 and 2 support
• Design, configure, and implement workflows and systems to optimize processes across the organization
• Lead change management efforts to ensure user adoption of new technologies and systems

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience
• 3+ years in a technical implementation, support, or systems engineering role
• Experience with Service Desk ticketing platforms such as Jira Service Management or Zendesk
• Familiarity with CRM, ERP, or data collection tools like Dynamics 365 or Salesforce
• Comfort with project management tools such as Jira or Microsoft Planner