Technical Support Specialist II

Job Summary

A company is looking for a Technical Solutions Specialist II to provide support for Clinical Chemistry testing platforms and assays.

Key Responsibilities

• Provide expert technical solutions for assay and instrument-related issues via telecommunication and other technologies
• Lead troubleshooting management for laboratory instrumentation using defined methodologies
• Identify root causes of customer-reported issues and deliver appropriate solutions while supporting continuous quality improvement

Required Qualifications

• Degree or certification in Medical Laboratory Technology, Medical Technology, or a relevant field
• Minimum of 3 years of experience in a healthcare setting
• Technical and professional knowledge of systems and solutions, with MS Office competency
• Ability to work independently and collaboratively with teams
• Less than 10% travel required