Technical Support Specialist - job 1 of 50

Job Summary

A company is looking for a Technical Support Representative 2.

Key Responsibilities

• Provide expert-level technical support to customers through various channels, resolving complex technical issues
• Diagnose and troubleshoot intricate technical problems related to products or services
• Manage and escalate unresolved issues to higher-level support teams or developers

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• At least 5 years of experience in technical support or a similar customer-facing role
• Advanced technical knowledge in a relevant technical area
• Proficiency in customer support software and ticketing systems
• Willingness to work flexible hours, including occasional evenings and weekends