Technical Support Specialist - job 1 of 5

Job Summary

A company is looking for a Technical Support Specialist for a Meditation and Mental Wellness app.

Key Responsibilities

• Serve as a subject matter expert for Tier 2-level technical issues
• Troubleshoot bugs, data discrepancies, app crashes, and login issues
• Collaborate with internal teams to document bugs and improve member experience

Required Qualifications

• 2-4 years of experience in customer support or technical support operations
• Experience supporting software or digital platforms
• Familiarity with support tools such as Zendesk or Jira
• Ability to thrive in a fast-paced, cross-functional environment
• Empathy-driven mindset with a passion for improving user experience