Technical Support Representative - job 2 of 4

Job Summary

A company is looking for a Tier 2, Technical Support Representative.

Key Responsibilities:

• Manage and respond to customer inquiries regarding the Optos Panoramic200 operation and configuration
• Troubleshoot network problems and log interactions into the CRM system
• Remotely install/troubleshoot software, perform data migration, and escalate critical issues as needed

Required Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience
• Experience in a customer care environment
• Extensive knowledge of Windows operating systems and PC hardware configuration
• Intermediate IT networking knowledge and a high-speed home internet connection