Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager - PST.

Key Responsibilities

• Manage and mentor a team of 3-5 Technical Support Analysts
• Oversee daily support operations and ensure timely customer responses
• Collaborate with cross-functional teams to advocate for customer needs and drive issue resolution

Required Qualifications

• 3+ years of experience in a B2B technical customer support or success role, with 1-2 years of people management experience
• Background in startup environments with a bias for action
• Understanding of Linux system administration and command line operations
• Proven ability to coach and manage distributed support teams
• Excellent organizational and project management skills