Technical Support Engineer - job 5 of 6

Job Summary

A company is looking for a Technical Support Engineer to provide high-level technical support and resolve complex customer issues.

Key Responsibilities

• Analyze customer issues and diagnose problems using logs and data
• Coordinate resolution of complex issues and manage escalations with internal teams
• Provide technical guidance and review production performance for error analysis

Required Qualifications

• Bachelor's or master's degree in a technical discipline (or equivalent work experience)
• 3-5 years of experience in a technical customer support role
• Understanding of REST APIs and experience with log analysis
• Basic knowledge of C++, Java, HTTP protocols, and database architecture
• Familiarity with operating systems, web services, and XML/SOAP protocols