Technical Support Engineer - job 3 of 6

Job Summary

A company is looking for a Technical Support Engineer- US.

Key Responsibilities

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues
• Collaborate with Product and R&D teams to investigate critical bugs and influence product development
• Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Required Qualifications

• At least 3 years in a technical support engineer or similar technical role
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues
• Familiarity with GCP, Jira, Intercom, and Notion is an advantage
• Solid technical aptitude and a passion for learning new technologies
• Must be located in North America