Technical Support Engineer - job 4 of 6

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Resolve complex technical issues and serve as an escalation point for other engineers
• Assist in developing readiness programs and contribute to product/process improvements
• Collaborate with cross-functional teams to address customer issues and influence business integration strategies

Required Qualifications

• 7+ years of technical support, consulting, or IT experience, or a Bachelor's Degree in a related field with 5+ years of experience
• 4+ years of technical support engineering experience with Epic or equivalent healthcare systems
• Ability to meet security screening requirements upon hire and every two years thereafter
• Microsoft Technology Certifications are preferred
• Experience with operating systems, DBMS query languages, and cloud/networking solutions is advantageous