Technical Support Engineer - job 1 of 9

Job Summary

A company is looking for a Technical Support Engineer to join their team.

Key Responsibilities

• Serve as the primary contact for escalated technical issues, collaborating with customers and internal teams to troubleshoot and resolve them
• Triage, prioritize, and communicate issues to engineering and key stakeholders while maintaining strong relationships with engineering teams
• Support strategic customers, lead conference calls, and participate in an on-call rotation for high-priority incidents

Required Qualifications, Training, and Education

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience
• 2+ years in a customer-facing support or service role
• 2+ years in a technical support role
• Strong understanding of SSO configuration, setup, and troubleshooting
• Solid knowledge of APIs and familiarity with networking protocols and concepts