Technical Support Consultant

Job Summary

A company is looking for a PS Technical Consultant I.

Key Responsibilities

• Provide technical phone and email support for industry-specific products and systems
• Manage call and incident resolution while ensuring adherence to service level agreements (SLAs)
• Diagnose hardware/software issues and follow departmental policies for troubleshooting

Required Qualifications

• Associates or Bachelor's degree in IT or equivalent experience
• Minimum of 2 years of Help Desk or related IT experience
• Understanding of Windows 10, Microsoft Office Suite, and LAN/WAN terminology
• Familiarity with ticket systems such as ServiceNow, Remedy, or JIRA
• Experience in troubleshooting retail peripheral devices