Technical Services Representative

Job Summary

A company is looking for a Technical Services Representative to provide technical support and assistance in the security industry.

Key Responsibilities

• Provide basic technical support for inbound requests and assist with equipment installation and maintenance
• Resolve support and research requests within 24 hours and monitor support requests using Microsoft Dynamics
• Maintain department resources and document support activities while escalating unresolved issues to appropriate teams

Required Qualifications

• High School Diploma or Equivalent Experience
• 1 year of Help Desk Experience
• Experience in the Low-Voltage, Security & Surveillance Industry is preferred
• Basic networking and hardware experience is preferred
• Experience with Microsoft Dynamics is preferred