Technical Product Support Specialist

Job Summary

A company is looking for a Technical Product Support Specialist.

Key Responsibilities

• Investigates escalated issues and gathers additional information from customers
• Updates tracking systems and conveys customer feedback to the product development team
• Documents, monitors, and follows up on client issues, escalating as necessary

Required Qualifications

• 3 years of relevant experience
• Strong consideration for experience with Chameleon software
• Bachelor's Degree or equivalent work experience, or an Associate's Degree in a Technical Field
• Certification in a relevant focus area
• Ability to work independently on moderately complex projects