Technical Product Specialist

Job Summary

A company is looking for a Technical Product Specialist to enhance user experience by resolving technical issues.

Key Responsibilities

• Lead technical issue triage and collaborate with engineers to resolve urgent tickets
• Write actionable bug reports to expedite engineering resolution for member-reported issues
• Test pre-release features and escalate any launch-blocking problems

Required Qualifications

• 4+ years in a technical support or product specialist role, preferably with MacOS experience
• Strong understanding of software development processes; coding/scripting experience is a plus
• Proven ability to triage and resolve technical issues in collaboration with engineering and support teams
• Experience analyzing system logs and performance metrics to identify and resolve issues
• Ability to work in a startup environment with quick product validation cycles