Technical Customer Care Representative

Job Summary

A company is looking for a Technical Customer Care Representative I (Entry-Level).

Key Responsibilities:

• Handle inbound and outbound contacts professionally and courteously
• Troubleshoot data, video, and voice service disruptions with a focus on first call resolution
• Document customer interactions accurately and follow required policies and procedures

Required Qualifications:

• Must be 18 years of age
• High school diploma or equivalent
• Basic understanding of VoIP Phone systems, internet gateways, and HD video
• Ability to evaluate and troubleshoot customer issues
• Highly reliable with the ability to maintain regular attendance and punctuality