Technical Coordinator, Audit Support

Job Summary

A company is looking for an Audit Product Support Technical Coordinator.

Key Responsibilities

• Respond to support tickets and customer queries, including complex audit-based inquiries
• Maintain up-to-date product knowledge and manage support resources for customers
• Assist the Product Support Manager with team training, incident management, and reporting

Required Qualifications and Education

• Experience in External Financial Audit
• Background in SaaS or web applications
• Experience in developing and maintaining a knowledge base
• Previous experience in product support
• ITSM/ITIL/KCS certification or equivalent