Technical Care Specialist

Job Summary

A company is looking for a Technical Care Specialist I - Residential.

Key Responsibilities

• Responds to customer inquiries and resolves technical issues related to video and internet services
• Creates and manages service tickets while following Standard Operating Procedures for problem resolution
• Stays updated on new technology and provides feedback on service failures or customer concerns

Required Qualifications

• High school diploma or GED; or equivalent experience; Associate's degree preferred
• Ability to read and interpret technical documents and write routine reports
• Basic mathematical skills for calculations and data interpretation
• Capacity to follow instructions and solve problems in standardized situations
• Experience in customer service or technical support preferred