Tech Support Supervisor

Job Summary

A company is looking for a Supervisor Tech Support to oversee day-to-day operations and lead a team of support agents.

Key Responsibilities

• Supervise and manage a team of help desk/call center agents, including hiring and performance management
• Manage daily operations to ensure adherence to service-level agreements and handle escalated customer inquiries
• Identify opportunities for process improvement and collaborate with other departments to implement solutions

Required Qualifications

• High School Diploma / GED (or higher)
• 2+ years of experience in a help desk or call center environment, with at least 1 year in a leadership role
• Intermediate level of proficiency with CRM and call center tools (e.g., ServiceNow, Genesys, or similar platforms)