Team Lead – Technical Support

Duration & Type: 12 months Contract with a major pharmaceutical industry client

Location: Summit, NJ (Remote)

Description: This is a Technical Lead role to support the ?Sales Order Inventory Allocation and Forecast Optimization? system. The application/system is deployed in Azure with MS SQL Server as back end. It is integrated with SAP via Mulesoft API?s. The application uses Machine Learning algorithms, Python and Javascript.

Responsibilities:
? Responsible for various system functions, including: Incident, change, system and project management.
? Responsible for troubleshooting websites, applications, and user access issues.
? Document incident items and escalates as necessary.
? Responsible for facilitating new or enhanced change management requests and post-change validations, and schedule change controls.
? Coordinate issue resolution and validation of services restored.
? Perform application troubleshooting, and make recommendations for improvements and changes.
? Work with vendors as needed to resolve issues.
? Responsible for configuring installed software on all environments, perform fine tuning and application documentation.
? Assist in troubleshooting servers, transmissions, and firewall access issues.
? Assist with Disaster recovery testing.
? Responsible for application and infrastructure monitoring, coordinating with enterprise management and business unit on assigning and updating alerts.
? Coordinate report reprints and monitor job processing.
? May perform project management functions as either a project manager or team member.
? 24 X 7 on-Call responsibilities for various applications.
? Other duties as assigned.

Required:
? Education: Bachelors degree or higher
? The primary skill set of this candidate must include Python, PL/SQL, Machine Learning, MS SQL Server or Oracle and JavaScript.
? Nice to have skills: Familiarity with Azure, Mulesoft, API Integration.
? Desired domain experience: Forecast Optimization techniques, Data Science, Sales Order Management concepts, Supply Chain

For consideration, please send resume to [email protected]