Support Specialist

Job Summary

A company is looking for a Support Specialist to assist customers with product-related issues and enhance their experience.

Key Responsibilities

• Engage with customers through various channels to address issues, errors, and product feedback
• Troubleshoot customer inquiries using internal debugging tools and provide guidance on product usage
• Document product functionality and trends in customer feedback to improve user experience and scalability

Required Qualifications

• Experience with software tools and willingness to learn technical details
• Ability to navigate APIs, webhooks, and XML
• Passion for solving customer problems and empathizing with user pain points
• Experience in the mortgage industry or related technology systems is a plus
• Strong problem-solving skills and persistence in finding solutions