Support Solutions Engineer - job 2 of 2

Job Summary

A company is looking for a Support Solutions Engineer (L5) specializing in Data Platform and Online Datastores.

Key Responsibilities

• Monitor and handle customer requests, troubleshoot issues, and automate support needs
• Develop runbooks, improve and maintain support tools, and understand product offerings
• Collaborate with cross-functional teams to enhance the engineering support experience

Required Qualifications

• Experience in customer-facing engineering support roles
• Proficiency in NoSQL datastore solutions and scripting/automation tools
• Familiarity with cloud computing platforms and monitoring systems
• Strong troubleshooting skills for complex technical issues
• Knowledge of APIs and experience with programming languages like Java or Python