Support Desk Associate

Job Title: Remote Support Desk Associate
Hourly Pay: $21 – $27/hour

Summary:

We’re hiring a Remote Support Desk Associate to provide friendly, entry-level assistance to customers and internal teams. In this fully remote role, you’ll respond to common support inquiries through email or chat, offer basic help like password resets and resource guidance, and ensure requests are recorded and routed properly. You’ll play an essential role in making sure support runs smoothly and that users get fast, helpful responses. If you’re organized, calm under pressure, and enjoy helping others with clear, written instructions, this position could be a great fit.

Job Responsibilities:
• Respond to simple support questions via chat, email, or ticket systems
• Assist with basic tasks like account lookups, resets, or access requests
• Log all inquiries in the system and forward complex issues to senior support
• Keep records clear and updated for ongoing tracking
• Follow up with users to confirm their issues are resolved
• Work collaboratively with your remote teammates

Qualifications:
• Strong written communication and attention to detail
• Comfortable navigating support tools and systems
• Dependable, calm, and focused in a remote setting
• Quiet, distraction-free home workspace with reliable internet
• Prior experience in customer service or help desk is a plus

Perks & Benefits:
• Pay range: $21 – $27 per hour
• Fully remote role with consistent support hours
• Paid training and ongoing team guidance
• Low-stress, collaborative work environment
• Room to advance into technical or senior support roles