Strategic Customer Success Manager - job 2 of 5

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Provide expert deployment and operational guidance as the primary technical liaison for customers
• Collaborate with internal teams to guide customers through onboarding, monitor adoption, and drive platform usage
• Design and execute Mutual Activity Plans, provide insights from customer interactions, and advocate for customer needs

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• 5+ years of experience in Customer Success or Technical Account Management in the software or cybersecurity industry
• Demonstrated success in guiding customers through onboarding and value realization
• Proficiency with major cloud platforms (AWS, Azure, GCP) and understanding of cloud-native security architectures
• Experience with application security tools and CI/CD integration