Sr. Content Developer, Content Operations & Strategy

DESCRIPTION

Are you excited by the opportunity to make a large impact for our Selling Partners? Do you have the ability to deliver amongst competing priorities? Are you able to differentiate true mechanisms from good intentions? Are you able to thrive in ambiguity and chart out your way, bringing people along? We might just have the role for you.

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.

The purpose of our Content Operations and Strategy (COS) team is to create and maintain high quality, user-centered content consumed by our Selling Partners as well as Support Associates. We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers. This team is looking for a strong content developer with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience.

The successful candidate will follow our style guides to create clear and concise information to help Amazon Selling Partners succeed within the Compliance and Account Health vertical. You will collaborate with fellow writers and internal business partners (such as program managers, UI designers, and software development engineers) to develop strategy and content. You will participate in content management efforts, process development, and quality governance in support of team success, while also working independently on multiple projects. You will also be expected to collaborate with global stakeholders to drive content-related projects end to end.

Key job responsibilities
• You will work with various teams to curate content in the Compliance/Account Health vertical for our Selling Partners and support associates.
• You will author and deliver high-quality customer support documentation about complex technical and business subjects.
• You will influence content development and ensure content quality while working closely with partner teams, keeping the Selling Partner and stakeholder experience in mind.
• You will work with other writers to improve how we write, and evolve how we approach technical documentation as a team.
• You will manage deadlines and stakeholder engagement effectively amongst stakeholder groups through clear/concise verbal and written communication.
• You will drive innovation and growth within your role and also within the COS team.
• You will develop key stakeholder relationships, listen to their feedback, identify key areas of content improvement as an SME within the vertical.
• You will demonstrate the ability to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment.

BASIC QUALIFICATIONS
• Extensive experience working as an editor, technical writer, or content developer.
• Excellent, structured written and verbal communication skills.
• Strong proofreading skills and experience creating and maintaining style guides.
• DITA and CMS proficiency.
• Experience with XML content; familiar with content authoring tools.
• Experience with translation processes and tools.
• Experience managing content projects independently, including coordinating with other teams.
• Ability to work cross-culturally with different stakeholders across the globe.
• Comfortable working in agile environments with shifting priorities.
• Experience collaborating with design, UX, and product teams.
• Degree or certification in a relevant Technical Writing field, English, Communications, or equivalent experience.

PREFERRED QUALIFICATIONS
• Experience in a multi-language, e-commerce publishing environment, including globalization for translation, terminology databases and management and other world-ready approaches.
• Experience with content management systems, content tools, and SEO.
• Passion to thrive in a fast-paced, ever-changing environment.
• A proactive and open-minded attitude to resolving problems and delivering results.
• Passion for learning new tools, programming languages, and techniques.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.