Software Support Coordinator

Job Summary

A company is looking for a Software Support - Student Information Systems.

Key Responsibilities:

• Learn products and act as a Support Resource for the Customer Help Desk system
• Resolve an average of 10 - 15 Support Calls per day with quick response and resolution times
• Ensure timely handling of customer support calls and minimize escalations to external resources

Required Qualifications:

• Experience in education or familiarity with K-12 school systems
• Ability to work independently and collaboratively under pressure
• Self-directed with strong multitasking abilities
• Technical proficiency with web-based software applications
• Willingness to handle after-hours support calls as necessary