Social Monitoring Specialist

Job Summary

A company is looking for a Social Monitoring & Rapid Response Specialist (Night Shift).

Key Responsibilities

• Monitor social media platforms for brand mentions and escalate issues to relevant teams
• Track and report high-impact content and proactive engagement opportunities
• Maintain documentation of alerts and opportunities for internal communication and trend analysis

Required Qualifications

• 2 - 4 years of experience in social community management or related fields
• High school diploma required
• Familiarity with social media management tools is desirable
• Understanding of digital channels and their differences
• Ability to work night shifts from 10pm-6am, Sunday-Thursday or Tuesday-Saturday