Social Media Content Moderator - job 1 of 2

About the position

As a Social Media Content Moderator at TELUS International, you will play a crucial role in ensuring that the content shared on social media platforms adheres to the established policies and guidelines. Your primary responsibility will be to review a variety of content types, including videos, posts, comments, reviews, photos, and live streaming content. This content may range from graphic and violent to sexual and political, requiring a keen eye for detail and a strong commitment to upholding community standards. You will be expected to maintain a high standard of accuracy and quality while fulfilling your job responsibilities, which includes participating in frequent refresher training to stay updated on correct moderating policies. In addition to content moderation, you will be responsible for adding accurate metadata and tags to content items, identifying and escalating potential risks to relevant teams, and making suggestions for improving efficiency in the moderation process. You will also be required to draw up daily activity reports to track your performance and contributions to the team. This position demands a strong independent work ethic, the ability to self-manage, and a fast-learning capability to adapt to constantly changing procedures. The ideal candidate will possess strong emotional intelligence and resilience, allowing them to cope with the often challenging nature of content moderation. You will need to perform your duties objectively, devoid of inherent biases or personal beliefs, and maintain an accurate and critical work attitude. Strong prioritization skills and the ability to think critically and make quick decisions are essential for success in this role. Collaboration and a growth mindset are also important, as you will be working closely with a diverse team.

Responsibilities
• Review videos, posts, comments, reviews, photos, and live streaming content according to the social network’s policies, workflows, and targets.
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• Uphold a high standard of accuracy and quality while fulfilling job responsibilities.
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• Participate in frequent refresher training to always conduct correct moderating policies.
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• Add accurate metadata/tags to content items and identify and escalate potential risks to relevant teams.
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• Make suggestions for improving efficiency.
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• Draw up daily activity report.

Requirements
• Basic computer knowledge.
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• Strong independent work ethic with the ability to self-manage.
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• Fast learner and adaptable to constantly changing procedures.
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• Demonstrated stable job tenure.
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• Social media savvy.
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• Strong emotional intelligence and resilience.
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• Sound coping, emotion regulation, and stress-management skills.
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• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
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• Accurate and critical work attitude.
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• Proclivity towards complying with procedures, policies, and objectives set in place and taking a disciplined approach when undertaking tasks.
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• Strong prioritization skills.
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• Ability to think critically and make quick decisions.
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• Enthusiastic and proactive team player.
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• Collaborative and has a growth mindset.
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• Strong spelling, grammar, and reading skills.
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• Experience in content or community moderation is a plus.
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• Professionalism and ability to work with diverse personalities.
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• Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs).
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• High school diploma or equivalent.

Nice-to-haves
• Experience in content or community moderation is a plus.

Benefits
• Paid Holidays
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• Health Insurance
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• Vacation & Paid Time Off