Servicing Supervisor

Job Summary

A company is looking for a Supervisor, Servicing to lead and manage a servicing team responsible for post-funding transactions.

Key Responsibilities

• Supervise and lead a team of servicing professionals
• Ensure customer service excellence through team-member coaching
• Monitor and achieve KPI results on a daily, weekly, monthly, and annual basis

Required Qualifications

• High School or equivalent required; college degree preferred
• Bilingual English-Spanish a plus
• 1-3 years of supervisory experience in a high-volume sales call center
• Experience supervising a team of customer service, collections, or servicing professionals
• Knowledge of Microsoft Office products is required