Senior Technical Success Specialist

Job Summary

A company is looking for a Senior Technical Success Specialist.

Key Responsibilities

• Conduct configuration audits and deliver health check readouts with recommendations for improvement
• Facilitate technical workshops to align platform capabilities with enterprise system design
• Serve as an escalation resource for technical issues and collaborate with support teams for resolution

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
• 6+ years in technical consulting, solution architecture, or technical account management for enterprise SaaS
• Deep experience in either Core (Marketing, Social, Ads, Insights) or Service (Care, Contact Center) domains
• Hands-on knowledge of enterprise integrations, REST APIs, and authentication protocols
• Experience facilitating technical design sessions and documenting solution designs