Senior Tech Support Coordinator

Job Summary

A company is looking for a Senior Tech Support, Sales, & Service Center Coordinator (Work From Home).

Key Responsibilities

• Be the first point of contact for all inbound phone calls, assisting clients with tech issues
• Lead daily team meetings to align priorities and goals
• Monitor performance metrics related to tickets, sales, and client interactions

Required Qualifications

• 3-5 years of experience in tech support and troubleshooting
• 3-5 years of experience in customer service and sales
• 3-5 years of experience in leadership and team management
• Experience in handling high volumes of inbound calls
• Preferred experience in remote work environments