Senior Service Delivery Manager

Job Summary

A company is looking for a Senior Service Delivery Manager.

Key Responsibilities

• Provide strategic guidance and actionable recommendations to enhance customers' cybersecurity strategies
• Lead security incident handling for customers, ensuring effective response, investigation, and resolution
• Build and maintain relationships across various levels of customer organizations to foster collaboration

Required Qualifications

• Bachelor's Degree AND 5+ years of experience in product/service/project/program management or software development, or equivalent experience
• 3+ years of hands-on experience in the cybersecurity domain, including Information Security and incident response
• Proficiency in the Microsoft Defender suite of products
• Experience engaging with diverse stakeholders in complex organizational environments
• Ability to evaluate and communicate customer needs and solutions to both technical and non-technical stakeholders