Senior Salesforce Technical Analyst – Work From Home

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Senior Salesforce Technical Analyst plays a pivotal role in leveraging Salesforce to drive business success by optimizing system functionality, ensuring data accuracy, and facilitating informed decision-making. This position is responsible for configuring and maintaining Salesforce modules, conducting data analysis, and providing comprehensive user support and training. The role also involves collaborating with stakeholders to identify system enhancements and implementing solutions to streamline processes. The Senior Salesforce Technical Analyst serves as a primary point of contact for Salesforce-related inquiries and coordinates release management activities. They are a key liaison between technical teams and end-users, ensuring the effective utilization of Salesforce to meet evolving business needs. Required Qualifications Salesforce Administrator and AI Certification(s) or equivalent AI experience Experience with CLM software 1-3 years years relevant experience that includes: problem solving, critical thinking and creative solutions. In-depth knowledge and hands-on experience with Salesforce configuration, customization, and administration, including Salesforce Lightning, Workbench, SOQL and Conga CLM Proficiency in data analysis, data modeling, and data integrity maintenance within the Salesforce platform Strong analytical and problem-solving skills to identify issues, propose solutions, and implement enhancements effectively. Strong Excel skills Excellent verbal and written communication skills to interact with stakeholders, provide user support, and create comprehensive documentation Ability to work collaboratively with cross-functional teams, including technical teams and end-users, to understand business requirements and drive successful outcomes Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment Flexibility to adapt to changing business needs and requirements, including willingness to take on additional tasks as directed by supervisors or managers Process Flow Diagram experience Preferred Qualifications Agile Project Management experience Project management certification Experience with custom coding in Salesforce Platform Experience with Migration of databases Experience with WalkMe Education Bachelor Degree or Equivalent Experience Other Certification(s): Salesforce Administrator AI Certification(s) or equivalent AI experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 – $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/24/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.