Senior Quality Coordinator

Job Summary

A company is looking for a Senior Quality and Training Coordinator.

Key Responsibilities

• Monitor and enhance service quality standards through training and performance analysis
• Develop and coordinate training programs and materials for call center agents
• Facilitate training sessions and evaluate customer interactions for quality assurance

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• Proven experience in a call center environment focused on quality assurance and training
• Strong understanding of customer service principles and practices
• Proficiency in using training tools and platforms
• Strong organizational and project management skills