Senior Operational Quality Leader

Job Summary

A company is looking for a Sr. TL, Operational Quality.

Key Responsibilities

• Oversee audits and reviews of operational processes in collections and cash application
• Monitor team performance metrics and identify trends or risks in operational quality
• Manage people functions including development, performance management, and employee engagement

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• Minimum of 2 years of experience in operations or quality assurance with leadership potential
• Strong understanding of operational processes in collections and cash application
• Proficiency in data analysis tools and relevant software
• Experience in developing quality assurance strategies and leading process improvement initiatives